We’re sorry to hear that you experienced a game crash or freezing. We strive to provide a smooth and fair gaming experience for all of our players.
Restoring lost score after a game crash would alter the scoring system and be unfair to the opponent. This is because the opponent has already won the match, and restoring the player’s lost score would mean that the opponent would lose the match.
We understand that this can be frustrating for players who experience a game error. However, we believe it is important to keep the scoring system fair for all players.
What can I do to prevent my game from crashing or freezing?
There are a few things you can do to help prevent your game from crashing or freezing:
- Make sure your device meets the minimum system requirements for the game.
- Update your device and the game to the latest versions.
- Close all other apps that you are not using before playing.
- Play in a location with good Wi-Fi reception or mobile data connection.
If you experience a game crash or freezing, you can report it to our customer support team. We will use this information to help us troubleshoot the issue.