---
title: I bought a collectible but it does not appear in game
description: "[![](https://d2duuy9yo5pldo.cloudfront.net/elementalraiders/2e0ce1ca-8d98-479c-864a-5af3e055caa3.png)](https://d2duuy9yo5pldo.cloudfront.net/elementalraiders/2e0ce1ca-8d98-479c-864a-5af3e055caa3.png) After buying a collectible at the Marketplace, they should typically reflect in your game account promptly. If you don't see your items within a few minutes, we recommend **waiting up to 15 minutes due to potential processing delays**. Should…"
url: "https://elementalraiders.gfal.com/help/i-bought-a-collectible-but-it-does-not-appear-in-game/"
updated: "2026-01-22"
category: Gameplay
---

# I bought a collectible but it does not appear in game

[![](https://d2duuy9yo5pldo.cloudfront.net/elementalraiders/2e0ce1ca-8d98-479c-864a-5af3e055caa3.png)](https://d2duuy9yo5pldo.cloudfront.net/elementalraiders/2e0ce1ca-8d98-479c-864a-5af3e055caa3.png)

After buying a collectible at the Marketplace, they should typically reflect in your game account promptly. If you don't see your items within a few minutes, we recommend **waiting up to 15 minutes due to potential processing delays**.

Should your purchase still not be visible after this time, please reach out to us for assistance at [Support Marketplace](https://elementalraiders.helpshift.com/hc/en/4-gfal-marketplace-portal/contact-us/), and we'll ensure your issue is resolved.